Support

Support for peace of mind

We believe in making every situation as simple as possible, therefore in our support services we have 3 seperate packages setup to cater for different projects. Our packages are explained below:

	Blue	Silver	Gold
Unlimited IT support for H/W and S/W
Unlimited Helpdesk and E mail Support
Pre Agreed SLA
Call out fees waived.
Onsite charges reduced.
Free initial survey and IT health check
24/7 Network monitoring external
24/7 Network monitoring internal
Administration (creating new users etc)
Free Incident support (up to 4 hours each) per annum	0	2	4
Free IT reviews per annum	0	1	2
Fully maintained AVG Network Edition for all hardware included
Free collection and delivery for Hardware repairs
Out of business hours support (by prior arrangement)
Higher priority fault resolution

Terms & Conditions
* Any incidents which are resolved because of virus / spyware / malware will be chargeable where the customer does not have a valid up to date Anti Virus subscription