IT Support

Support contracts | Local and friendly

We believe in making every situation as simple as possible, therefore in our support services we have 3 seperate packages setup to cater for different projects.

Our packages are explained below:

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  • Support contracts
  • SME IT support
  • Remote help

Blue

From £42 / month

  • Unlimited IT support for H/W and S/W
  • Unlimited Helpdesk and E mail Support
  • Pre Agreed SLA
  • Call out fees waived
  • Onsite charges reduced
  • Free initial survey and IT health check
  • 24/7 Network monitoring external

Silver

From £90 / month

  • Unlimited IT support for H/W and S/W
  • Unlimited Helpdesk and E mail Support
  • Pre Agreed SLA
  • Call out fees waived
  • Onsite charges reduced
  • Free initial survey and IT health check
  • 24/7 Network monitoring external
  • 24/7 Network monitoring internal
  • Administration (creating new users etc)
  • 2 Free Incident support (up to 4 hours each) per annum
  • 1 Free IT reviews per annum

Gold

From £142 / month

  • Unlimited IT support for H/W and S/W
  • Unlimited Helpdesk and E mail Support
  • Pre Agreed SLA
  • Call out fees waived
  • Onsite charges reduced
  • Free initial survey and IT health check
  • 24/7 Network monitoring external
  • 24/7 Network monitoring internal
  • Administration (creating new users etc)
  • 4 Free Incident support (up to 4 hours each) per annum
  • 2 Free IT reviews per annum
  • Fully maintained AVG Network Edition for all hardware included
  • Free collection and delivery for Hardware repairs
  • Out of business hours support (by prior arrangement)
  • Higher priority fault resolution

We have been a customer of WN1’s for over 12 months now and have recently renewed our support contract with them as they have met our expectations and more during this difficult climate. Whenever any problems have occurred, as they inevitably do, WN1 have always reacted in a friendly professional manner doing whatever it takes to ensure we are running efficiently. IT is a key part of our business and the support of WN1 is vital to our future growth plans. We are happy to recommend WN1 to anyone looking for an efficient IT partner providing great value customer service.

Jonathan Smith

MD
Like most companies, our computer users are very confident with Office software such as Word and Excel. However, when it comes to the stuff we’re not familiar with, we have been able to rely on the prompt service, friendly nature and technical ability WN1-IT provides.

Roger Souter

MD, Souter