We have been a customer of WN1’s for over 12 months now and have recently renewed our support contract with them as they have met our expectations and more during this difficult climate. Whenever any problems have occurred, as they inevitably do, WN1 have always reacted in a friendly professional manner doing whatever it takes to ensure we are running efficiently. IT is a key part of our business and the support of WN1 is vital to our future growth plans. We are happy to recommend WN1 to anyone looking for an efficient IT partner providing great value customer service.

Like most companies, our computer users are very confident with Office software such as Word and Excel. However, when it comes to the stuff we’re not familiar with, we have been able to rely on the prompt service, friendly nature and technical ability WN1-IT provides.

We have used WN1 IT for over 10 years, we have an excellent relationship with its staff and they have always delivered on time and on cost. On Sunday 3rd Jan 2010 I telephoned the helpline at about 7pm, within minutes is was called back and the problem diagnosed. The following day, our first production day after the shutdown, WN1 IT arrived on site and solved the problem with no disruption to the Plant. WN1 IT provide knowledge and service when we need it and at a competitive price.

WN1 offered Processfix a bespoke website design service at excellent value. Over the years they have delivered a number of corporate and toolkit websites for us, ensuring each is unique and directly meeting the needs of our customers. The service doesn’t stop there. Once live, WN1 offer ongoing support to help improve and refine our websites, always offering great advice and ideas. WN1 provide a great service which I am delighted to recommend to anyone.

We appointed WN1 as our IT Providers in July 2012 following a tendering process WN1 were the most impressive and provided a competitive quote. They have been looking after our IT for the past 5 months and during that time we have found their services to be excellent and we are very happy with the job they doing for us.”

I have no doubt that the systems that they (WN1 IT) have helped us to create have benefitted the business significantly.

I have always found the WN1 team to be extremely helpful and knowledgeable. They offered a high quality of service and have ensured that all our requirements were met in a timely manner. The whole team have been understanding of our needs, and have always given a consistent standard of service throughout the set-up of Wigan Youth Zone. We look forward to receiving their continued support as a Gold Patron over the next 3 years.

'If you're stuck in a jam with IP, DHCP or NAT issues call WN1 IT for no messing, proactive support: great job'

WN1 have been really helpful since we set up our organisation, installing necessary hardware in our facility and making sure our IT systems were all in place for the team. They are always responsive with support requests and our changing IT needs. I have always found the team to be friendly on the phone when we require a quick turn-around!

The broad spectrum of support offered by WN1 is ideal for our charity. Their knowledgeable and friendly staff are at the end of the phone when we need immediate help, they respond efficiently to the less time-sensitive requests that we log through their easy-to-use helpdesk and are able to respond flexibly to ad-hoc tasks. Thanks to Kevin and all the WN1 Team!

When a customer takes the time to say thank you for the work we do for them, it tells me that the work you guys are doing as a team is excellent! However the bigger picture here is that we have taken the time to understand the customers needs and have in fact helped them to resolve issues that exist outside of our normal sphere of work. Nothing infuriates us all more than a supplier telling us “it’s not their problem” or “you need to ring someone else first before we can help”. So a massive well done from me! Let’s remember just how good we are when we are trying to recruit new customers, let’s convey to them these stories so they know we go the extra mile and that we are indeed truly different from the rest.